Shipping Policy

Thank you so much for supporting JEWLS BYMADDI!  Since we are a small, growing business, every order is packed with care. Please read below for information about processing, shipping, and delivery.

Processing Times

Orders are typically processed and packaged within 3–7 business days after your order is placed.

Some handmade, made-to-order, or customized items may require additional processing time. If your order needs extra time, we will do our best to keep you updated.

Business days are Monday–Friday and do not include weekends or major holidays.

Worldwide Shipping 

We currently offer worldwide shipping!

Shipping rates vary depending on your country, location, package size, weight, and shipping method. Your available shipping options and exact shipping cost will be calculated and shown at checkout before you complete your purchase.

International shipping may take longer than domestic shipping, and delivery times are estimates rather than guarantees.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, taxes, or other charges depending on the destination country.

These fees are determined by the destination country's customs authorities and are the responsibility of the customer. JEWLS BYMADDI does not control these charges and cannot guarantee whether or how much you may be charged.

Please check your country's import policies before placing an international order if you are unsure.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when tracking is available.

Please make sure your shipping address is correct before placing your order. We are not responsible for packages sent to an incorrect or incomplete address provided by the customer.

Delivery Times

Delivery times depend on your location, shipping method, and carrier.

Packages may occasionally take longer than expected due to:

• Weather

• Holidays

• Customs processing

• Carrier delays

• Incorrect or incomplete addresses

• Other circumstances outside of our control

Because of this, delivery dates are estimates and are not guaranteed.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, it is outside of our direct control.

If your package is delayed or appears to be lost, please contact us. We will do our best to help you locate the package and provide any available tracking information.

If your tracking shows that your package was delivered but you cannot find it, please check your delivery area and contact the carrier for additional assistance.

JEWLS BYMADDI is not responsible for packages that are stolen after being marked as delivered.

Damaged Packages

We carefully package every order, but packages can sometimes become damaged during shipping.

If your order arrives damaged, please take photos of:

• The damaged package

• The shipping label

• The damaged item(s)

Please contact us within 7 days of delivery so we can determine the best way to help.

Depending on the situation, we may offer a repair, replacement, store credit, or refund.

Local Pickup & Delivery

Local pickup may be available in the Richmond / Pecan Grove area (77406).

Local pickup is free.

Local delivery may also be available for nearby addresses. Delivery fees vary depending on the distance and will be shown or communicated before delivery.

Combining Orders

If you place multiple orders around the same time, please contact us as soon as possible. We may be able to combine your orders into one package and adjust shipping costs when possible.

Once an order has already been shipped, we may not be able to combine it with another order.

Questions?

If you have any questions about your order or shipping, please reach out to us! We are a small business and truly appreciate your patience, understanding, and support.