Refund policy
At JEWLSBYMADDI, every piece is made, packed, and handled with care. Since we are a small, growing business, we want to make sure you’re happy with your order while also keeping our policies fair and sustainable for our shop. 💗
Returns
We currently do not accept returns or exchanges for change of mind, incorrect size/color selection, or buyer's remorse.
Because many of our pieces are handmade, made-to-order, or one-of-a-kind, we may not always be able to replace an item once it has been purchased.
If there is an issue with your order, however, please reach out to us! We are always happy to see what we can do.
Damaged or Broken Items
We understand that accidents happen! If your jewelry or charm arrives broken, damaged, or with a manufacturing issue, please contact us within 7 days of receiving your order.
Please include:
- Your order number
- A photo of the item and the damage
- A brief description of what happened
Depending on the situation, we may offer:
- A free repair
- A replacement, if the same or a similar item is available
- Store credit
- A refund, when appropriate
If an item breaks shortly after purchase due to a possible issue with how it was made, please contact us before attempting to repair it yourself. We want to give you the best solution possible.
Repairs
We want your JEWLS BYMADDI pieces to last! If something needs a little fixing, please reach out before throwing it away or attempting a repair yourself.
Repairs may be free if the damage appears to be related to the original construction of the piece. For damage caused by normal wear, accidents, improper handling, or extended use, we may charge a small repair fee depending on the materials and amount of work needed.
If a repair fee applies, we will always let you know the cost before doing the repair.
Customers may be responsible for shipping costs associated with sending an item back for repair.
Normal Wear & Tear
Jewelry and charms are delicate items and may naturally experience wear over time. Damage caused by things such as pulling, dropping, bending, exposure to water or chemicals, sleeping or bathing while wearing jewelry, or improper storage is generally considered normal wear, accidental damage, or improper care and may not qualify for a free replacement or refund.
This does not mean we won't try to help! If something happens to your piece, please contact us anyway and we'll do our best to find a reasonable solution.
Refunds
If your order qualifies for a refund, the refund will generally be issued to the original payment method.
Please allow several business days for your bank or payment provider to process the refund after it has been issued.
Shipping costs are generally non-refundable unless the issue was caused by an error on our part or the item arrived damaged.
Incorrect or Missing Items
If you receive the wrong item, a missing item, or something different from what you ordered, please contact us as soon as possible. We will work with you to correct the mistake at no additional cost whenever possible.
Contact Us
If you're unsure whether your situation qualifies for a repair, replacement, or refund, please reach out anyway! We would rather have you contact us so we can try to help than have you feel stuck with an item you're unhappy with.
Thank you for supporting our small business and giving our handmade pieces a home. Every order means so much to us.